1. Purchase
1.1 taigrance CO. Ltd ("we", "us" or "our") operates a boutique located at Taipei City and a website at taigrance.com.tw ("online", "websites"). All purchases made in store or on the website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order or specific use.
1.2 We sell goods only to end-users and reserve the right to limit the number of pieces sold to one customer at one time in store or online. In a single order it will be possible to buy three pieces of each particular item in each particular size and concentration.
1.3 Orders can be placed in store and online at taigrance.com.tw
1.4 We can process orders for anywhere in the TW and we also ship to whole world. Please refer to paragraph 2 'Delivery' for more information.
1.5 We will confirm acceptance of your order placed online either by message on the website immediately after you have confirmed your order, or by us sending an email to the address you have provided to us.
1.6 Should you need to cancel an order placed online, you will need to call us on +886 (02) 26346639 or tell to us, and we will refund your payment. If the order has already been dispatched we are unable to do this and you will have to follow the returns process once it has been delivered to you.
1.7 We reserve the right to terminate any transaction that we believe to be fraudulent or not genuine. We may explore legal action in the event of criminal activity.
1.8 taigrance credit notes and gift certificates can be ues in store and online.
1.9 All items sold and shipped to customers are new and unused. Some perfume producers have stopped using plastic/cellophane and use other means of making packaging tamper proof (seals, bands, paper sleeves, etc.) This is becoming a trend. We do not accept complaints such as “there was no plastic wrapping on my perfume, I think it is not new”. We endeavor to put extra notes in the shipments explaining the producer plastic policy when circumstances and workload permit.
2. Delivery
We deliver worldwide.
Prices of products and services
The prices stated on the website will be inclusive of any VAT payable and are displayed in NTD.
Customs, duty and taxes
For customers from outside the TW the courier will take care of the customs formalities and will send you an email or text asking to pay import duties. Certain countries do not have any taxable levels in terms of value of goods you can import, some countries have quite a low threshold and you will have to pay import duties before receiving the goods.
Please check with your relevant national authorities. You shop without the TW VAT at taigrance if you are based outside of the TW but you have to be aware of your national customs/import rules.
If you refuse to pay your national import duties and your order is shipped back to us because of that - you will be responsible for the shipping and administration costs.
Delays caused by customs formalities.
taigrance cannot be responsible for delays caused by national customs in a particular destination. If customs in your country delay the progress of your order neither courier nor us can speed things up. Couriers aim at a certain delivery estimate; however, you need to understand that customs are independent and have no concern for estimated delivery times.
Other definition of a working day
By a working day we mean Monday, Tuesday, Wednesday, Thursday and Friday. Orders placed after 12.00 will be shipped next working day if the express courier option is selected. Thus orders placed on Friday after 12.00 are shipped on Monday.
Dependent on the volume of orders and business in store taigrance cannot always guarantee that orders received will be posted that same business day; however we endeavour to post all orders received within 1-2 working days regardless of the delivery option selected.
Backorders
We offer customers the option of backordering fast-selling items. Some products are very popular and may become out of stock very quickly. However, when we know that the new stock is on its way we offer online shoppers the convenience of placing a backorder: meaning we will ship the order as soon as the new stock arrives.
Usually, a product on backorder will be shipped within 7-10 working days and the customer won’t need to check the website continuously to see if a particular product is back in stock.
Please note that if you are ordering several items some of which are on backorder we will only ship the order when it’s complete and all items come in stock. To get the items available for immediate delivery faster please order them separately from items on backorder (as these take 7-10 days to ship).
3. Methods of payment
3.1 Apart from when in store, all payment must be made with either a debit or credit card and PayPal. In store we also accept cash and credit notes issued in store.
3.2 The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 If you shop from abroad and your bank account is not in NTD your bank might charge you the currency exchange fee. This fee is beyond our control and is your responsibility.
4. Returns
We endeavour to ensure your purchase reaches you intact and not faulty, if on the rare occasion your order arrives faulty or damaged, please contact us by calling the shop on +886 (02) 26346639 to resolve the issue.
We offer a return policy of 28 days granted the original product packaging remain intact and not tempered with. Your returned goods need to be sent to taigrance store. Please allow 5-10 days after we have received your products for the refunded money to enter your account. We will keep you updated of this process as it is happening. Please also include your invoice as proof of purchase.
In no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with, opened or used (unless they are faulty). For this reason we strongly recommend that you make use of the sampling service while purchasing a perfume. the integrity of the original product packaging. Once opened, perfumes cannot be returned for subjective reasons.
We do not accept returns of samples.
Please note that you are responsible for packing the returns well and we won’t be able to accept back goods damaged on their way back to us because they have not been cushioned well or at all.
If you simply changed your mind and wish to return your purchases, the cost of shipping the goods back will have to be covered by yourself.
In the very rare circumstances when the goods might have some manufacturers fault we will organize a pick up by a courier at no cost to you (this excludes orders shipped by Royal Mail). Once such returns reach us we will start an investigation and contact the manufacturer. These cases are dealt on one by one basis and you will be updated on the progress.
Please note that dropping a glass bottle and smashing it does not qualify as manufacturer’s fault. Perfume bottles are fragile objects and require careful and considerate handling and when dropped they break.
5. Online Privacy
We will not share your card details or personal details with any unauthorized third party. We have a system in place where by we make sure our online shop is a secure web destination, should a malicious third party gain access to your transaction details we hold no liability. Read the complete privacy policy here.
6. Special offers discounts and promotions
6.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
6.2 As a general rule, discounts from different promotions cannot be combined and added up. Only one discount can be applied at a time to online orders and/or purchases in store, this will always be the highest discount available. For example, if you have a promo code giving a 10% discount and there’s an ongoing 15% off sale then only the higher 15% discount can be used.
6.3 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to availability of the stock, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
6.4 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
7. General
7.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
7.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website or on the taigrance Facebook, Instgram and Pinterest pages shall remain at all times vested in us. You are permitted to use the material data and content only for your personal use in placing orders through the website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission.
7.3 These Terms and Conditions will be governed by Taiwan law and the parties submit to the exclusive jurisdiction of the Taiwan courts in relation to any dispute which may arise between them.
7.4 The registered company address for Taigrance CO.,LTD is: Rm. 3, 2F., No.23, Sec. 3, Kangning Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.). The company Business registration number is 90046180.